Basman | Explore: IT Outsourcing

On March 8, 2007 I will be speaking about nearshoring and some trends in IT sourcing and shoring at a show case night in Munich. The event is sponsored by Develine, a global IT service provider from the Ukraine with expertise in .NET and Java application development. The Ukrainian Consul General Dr. Walerij A. Stepanow will attend the event and make a key note about the country as a partner.

The Ukraine is becoming one of the new rising stars in Eastern Europe. So there is a good chance to gather useful insights in a short time about a hot topic. This event will be in German language.

DLD07 was an excellent three day event. Where do you get the chance to experience such an exclusive and brilliant crowd like John Naisbitt, Arianna Huffington, Carlos Bhola, Caterina Fake, Lars Hinrichs, Luc Besson, Lord Norman Foster and many many others out of the field of science, digital life, technology, design, art, architecture, sport, experienced people and youngsters, people you could meet, talk to, discuss, a very attractive mix of innovators, entrepeneurs, drivers, goal getters and assists on stage and in the audience … Absolutely fantastic! This was really a great experience to me.

Thank you all from Burda Media for a very inspiring and warm atmosphere! Very remarkable … Or to say it in a dramatical way: DLD07 - A little digital PreDavos in Munich with a dash of Bambi for the Electronic Age …

KO1P1029, originally uploaded by HBM Marcom.

And thanx for the bags. But - y’now what? Too much heavy bulky clumsy “paper” in the goody bags … This supposed to be a DIGITAL event. How about a small cheap electronic device or something like that? A cool little gadget with all that information. Think about it next time, Heiko ;)

DLD07, Munich, Germany on January 21st - 23rd, 2007

I will meet a lot of friends there and interesting new people, share ideas and network, get some fresh inspiration and some sparring for my own concepts for three days …

If you see me there, don’t hesitate to approach me! You are also welcome to share a drink (or two) with me, exchange business cards and have a nice talk … So let the good times roll, laissez les bon temps rouler!

I look forward to attend for my first time the DLD (Digital, Life, Design) event in Munich on January 21st - 23rd, 2007. Since a long time I’m thinking of some innovative B2B concepts I like to discuss with friends and inspiring people there.

DLD (Digital, Life, Design) is one of Europe’s freshest conferences covering digital innovation, gaming, arts and science, bringing together thought leaders from Europe, the Middle-East, America and Asia. Attendance at the conference is by invitation only. DLD is an Hubert Burda Media event.

Auf dem diesjährigen Kongress des IT Service Management Forum (itSMF), der am 5. und 6. Dezember in Stuttgart stattfindet, ist HP als Hauptsponsor vertreten.
 
Das Unternehmen präsentiert auf seinem Stand Lösungen für  IT Governance, IT Compliance, geschäftsorientiertes Service Management und IT Asset und Configuration Management sowie Service Lifecycle Management und Business Process Reporting mit allen Aspekten – Menschen – Technologien – Prozesse. HP verhilft mit seinem Angebot für das IT Service Management Unternehmen zu einer adaptiven Infrastruktur, in der IT Services im Einklang mit den geschäftlichen Erfordernissen stehen und nachhaltig zur Steigerung der Wettbewerbsfähigkeit von Unternehmen beitragen.

Ulrich Pfeiffer, CTO EMEA für HP Software, wird in seinem Vortrag „Vom IT Service zum Business Service – Erfolgsfaktor für IT Governance“ vor allem die geschäftsorientierte Sicht und Architektur von IT Service Management-Lösungen beleuchten.

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Large Midsize and Fortune 1000 enterprises are increasingly making global sourcing decisions, yet continue to ask the question, “How do I make it work?”

China Outsourcing Summit, a Gartner Vision Event, is designed to help enterprise IT and Business Decision-Makers answer this and other critical questions on the increasingly complex global multi-sourcing environment - including nearshore and offshore services.

China is currently taking on the global Information and Communications Technology (ICT) industry in a big way. Its goal is to develop leading worldwide brands across the entire ICT spectrum: hardware, software , telecommunications, semiconductors and sourcing.

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Quo vadis, Europe? 

Attendees at IDC’s European IT Forum heard that the major challenge facing European companies is to bring new technology-based products and services to market to make Europe more innovation friendly and better able to use ICT to improve productivity and counter the growing pressure of globalization.

Keynote speakers at the forum, which was held in Paris on September 25 and 26, emphasized that sustainable economic growth could be achieved through a new process of strategic planning and evolution of business models that reflects market changes.

“The fundamental challenge for most organizations, particularly in the ICT industry, is to alter their strategic planning processes in order to embrace more frequent changes in their external environment,” said Jeff Sampler, professor of strategy and technology, Oxford University. “Many organizations have reduced strategic planning to an annual weekend retreat. This is hardly a situation that can detect weak signals and emerging trends. Unless companies do this they will continue to be astonished by the next surprising trends.”

Chris Anderson, author of The Long Tail, focused on new business models that show the best way to take advantage of the shifts in culture and economy, from a focus on a relatively small number of hits (mainstream products and markets) at the head of the demand curve to a huge number of niches in the tail.

In short, he said, the mass market is turning into a mass of niches. The ability to reach niche markets represents a big opportunity for growth, and technology plays a key role in this process. “As the costs of production and distribution fall, especially online, there is now less need to lump products and consumers into one-size-fits-all containers,” said Anderson. “In an era without the constraints of physical shelf space and other bottlenecks of distribution, narrowly-targeted goods and services can be as economically attractive as mainstream fare.”

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The Abu Dhabi IT Services Forum, organised by Injazat Data Systems, the Middle East Information Technology Outsourcing and Business Process Outsourcing (ITO and BPO) company, opened September 21 at the Abu Dhabi Hilton, highlighting the growing importance of the UAE IT services market and overviewing the latest IT managed services trends.

Established in the 1st Quarter of 2005, Injazat Data Systems is an Abu Dhabi-based joint venture between Mubadala Development Company and Electronic Data Systems (EDS).

The Forum brought together leaders of the UAE IT services market, CIOs, IT managers, key decision-makers from public and private organisations and executives of major IT services companies to discuss a broad spectrum of topics ranging from IT outsourcing and data centres to storage management, connected networks, applications centralisation and latest technology innovations.

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The forum objective is to promote development of Ukrainian market of software development and IT Outsourcing Services. Ukraine has rather good potential for development of the most high tech area of world economy. Ukrainian IT Outsourcing market demonstrates high growth rate. During several recent years average growth rate summed up to 40% annually. This index has been one the highest for the Ukrainian economy and illustrates great opportunities of the industry. Ukrainian High-Tech Initiative experts estimate the size of IT Outsourcing market at 500 mln USD in 2005 and expect 25-30% growth in 2006.

Belarusian science and technology association “Infopark”, which unites more than 60% of all Belarusian software developers, together with the Alliance of Russian software developers “Silicon Taiga” with 160 member companies, involved in IT outsourcing and software development, are engaged into the Ukrainian Outsourcing Forum ‘2006 as partners.

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The Philippine business processing sector is growing at such a fast rate that last year the industry grew by 137 per cent or 2.5 billion dollars in revenues. During the same year, the industry saw a 53 per cent increase in the BPO workforce or 81, 000 new jobs generated.

If the figures were to speak for themselves, there is no doubt that in the global market for offshore work, the Philippines is king.

The Business Processing Association of the Philippines (BPAP), the Board of Investments (BOI), and the Commission on Information and Communications Technology (CICT) project that the business processing industry in the Philippines will grow further to 12.4 billion dollars by 2010, creating 303, 000 new jobs and with the total BPO workforce reaching 1.1 million.

The Philippine competitiveness roots back few decades ago when multinational brands began sending their critical offshore work to the country. Dubbed as the “best kept secret” of many a global firms like Procter & Gamble, AIG, HSBC, Intel, and Shell just to name some, the Philippines became home to these brands mainly because of its highly skilled, talented workforce, cost-competitive salaries, reliable infrastructure, and business-friendly policies.

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Opportunities to outsource various operations and projects continue to increase, but ensuring these initiatives provide the expected benefits is becoming more complex. Improved flexibility and profitability from outsourcing depends on a solid understanding and smart management of every aspect of this business option. Know what’s new, what’s problematic, and how to make the most of onsite, offsite, and off-shore arrangements by attending the Gartner Outsourcing Summit, Dallas, Texas, March 19-21, 2007.

Gartner’s dedicated analyst team provides you an unbiased perspective on recent changes in the outsourcing industry and helps you learn

• How to set up an effective outsourcing strategy
• New outsourcing models
• Evaluation and selection methods that will deliver the right service providers
• Effective relationship management How to address problems at each stage of an outsourcing lifecycle
• Best practices for maximizing business performance and achieving successful outcomes

In just three days, participants will get a year’s worth of new information that may save weeks, perhaps months, of frustration and unexpected expense. If you’re already involved in outsourcing efforts or considering this option to meet future requirements, join us for this summit’s valuable sessions, insightful speakers, and enlightening case studies that will drive your initiatives to greater results.

Same Summit will be held three weeks later for Europe in London, 16-17 April 2007. I probably will attend the event in England.

Do what you can do best - outsource the rest! IT Outsourcing Services and the IT Outsourcing Solutions Forum 2006 were held again very successfully in a separate display area under the above slogan. 190 exhibitors provided visitors with information on their outsourcing services on a display space of 2,900 sqm in Hall 8.

A surplus value for exhibitors and visitors has been provided by a Matchmaking Event which has been hold 2006 for the first time. Within this Contact and Cooperation Event about 200 concrete schedule business meetings between supply and demand of IT Outsourcing Services have taken place.

As part of the IT Outsourcing Solutions Forum, exhibitors have given user case studies and country presentations relating to outsourcing solutions and have held specialist lectures on topics such as:

• Trends and developments on the outsourcing market
• Outsourcing strategies and models
• Management of strategic partnerships

The lectures will be available for download under www.cebit-outsourcing.com.

The steadily growing number of outsourcing projects points to continuing growth in the IT services sector. This trend will set a new benchmark for us and means very good prospects for the range of products 2007!

The IT Outsourcing Services 2007 will cover the following interesting areas:

• IT Outsourcing (ITO)
• Consulting for IT Outsourcing
• Knowledge Process Outsourcing
• Offshore Services (Offshore Outsourcing)
• Business Process Outsourcing (Data Center Services, Desktop Services etc.)

You bet, I'll be there …

Woher die Leistung beziehen? Die Deutschsprachige SAP-Anwendergruppe (DSAG) e.V. veranstaltet am 29. Juni 2006 den Thementag „(Out)Sourcing“. Einen thematischen Schwerpunkt der Veranstaltung wird dabei auch die Frage bilden: Wann sollten Prozesse ausgelagert werden und wann sind sie inhouse besser aufgehoben?

Auch wenn Sourcing nicht immer Outsourcing bedeuten muss, gibt es dabei eine Gemeinsamkeit. Unternehmen wollen Gewissheit und Transparenz über Leistungen und Kosten. Diese und weiterführende Informationen können sich die Teilnehmer des Thementages aus Fachvorträgen von SAP, der Deutschen Lufthansa und dem Analystenhaus Gartner Group vor Ort beschaffen.

Der DSAG-Thementag „(Out)Sourcing“ findet am 29. Juni 2006 in Walldorf statt. Die Veranstaltung kostet für DSAG-Mitglieder 100 Euro, für Interessenten 200 Euro. Unterlagen für die Anmeldung erhalten Interessenten über die Internetseite http://www.dsag.de.

Vorträge

• „Industrialisierung der IT aus Sicht der SAP Managed Services“
• „Zuverlässiges Outsourcing – SAP Application Management“
• „Sourcing im Spannungsfeld zwischen Business Value und Commodity”
• „Business Process Outsourcing – viel mehr als nur Kosten senken“
• „Shared Service Center – es muss nicht immer ‘Out’-Sourcing sein”

Über die DSAG

Die Deutschsprachige SAP-Anwendergruppe (DSAG) e.V., Walldorf, versteht sich als eine unabhängige Interessenvertretung aller SAP-Anwender in Deutschland, Österreich und der Schweiz. Ziel der DSAG ist es, bedarfsgerechte SAP-Lösungen zu schaffen. Die 1997 als eingetragener Verein gegründete DSAG zählt heute über 1.700 Mitgliedsunternehmen und hat sich als weltweit größte Anwendergruppe im SAP-Umfeld etabliert.

Unter dem Motto „Outsourcing in der Verlagsbranche“ veranstalten die Burda Ciscom und die Media Data Services AG am 31.Mai 2006 den zweiten CRM Transfer in Zürich.

Als Referenten angekündet sind: Professor H. P. Wehrli, Lehrstuhl für Marketing der Universität Zürich, Jürgen Siegloch von Burda Direct und Oliver Zuckschwerdt vom Pegasus-Pferde-Verlag AG. Veranstalter sind die Media Data Services AG, Luzern und Burda Ciscom. Der Anlass findet statt im Hotel Mövenpick Zürich-Flughafen und beginnt um 10.30 Uhr. Anmeldung bis 10. Mai auf Fax-Nr. 041 329 22 49 oder auf anmeldung@crmtransfer.ch (11.04.)

Here is a list of the current Gartner conferences around the globe. By chance you'll meet me in London end of April:

• Gartner Business Process Management Summit 
  Topic(s): Business Process Management, Business Process Management Software
  Date: 27-29 March 2006
  Location: Nashville, TN
• Gartner Global Sourcing Invitational Program 
  Topic(s): IT Outsourcing, Offshore Services, Sourcing Relationships, Sourcing Strategies
  Date: 2-4 April 2006
  Location: Lake Buena Vista, FL
• Gartner Outsourcing Summit 2006 
  Topic(s): IT Outsourcing, Sourcing Management
  Date: 3-5 April 2006
  Location: Orlando, FL
• Gartner Outsourcing & IT Services Summit 
  Topic(s): IT Outsourcing, IT Services, Sourcing Management
  Date: 11-12 April 2006
  Location: Sydney, NSW
• Gartner Outsourcing and IT Services Summit
  Topic(s): IT Outsourcing, IT Services, Sourcing Management
  Date: 24-25 April 2006
  Location: London
• Gartner Outsourcing Summit 2006 
  Topic(s): IT Outsourcing, Sourcing Management
  Date: 25-26 April 2006
  Location: Tokyo